St. Mary's Quarters

Frequently Asked Questions

Can you self check in?

‍You will receive a check in guide three days prior to arrival. This will contain a link to our online check in service. You will be required to provide ID and a preauthorisation on a credit or debit card. Once this is complete you will be sent your digital key code to gain access to the apartment.

What time is check in and check out?

Our standard check-in time is 3.00pm on the day of arrival. On your departure day, check-out time is 10.00am. Subject to availability, early check-ins and late check outs are sometimes possible, charges apply.

Do you have car parking at st. mary's quarters

‍We do not have our own parking. However, there is pay & display parking available, as well in nearby private car parks (charges apply).

Do i need to pay a damage deposit?

Yes, we require a preauthorisation on a valid credit or debit card of £250.00. This is released on the day of check out and once the apartment has been inspected. It can take up to seven working days to clear and international cards may take slightly longer.

Do you provide linen/Towels?

These are provided on loan for the use of the guests.

How is housekeeping arranged?

The cleaning team prepare the apartment with clean and fresh linen. For long stay guests this service can be provided on a weekly basis.

Do you have air conditioning?

Yes, the heating and air conditioning is operated by a wall mounted thermostat

Do you have smart TV's?

Yes, all rooms and suites have a smart TV

Are pets allowed in St. Mary's Quarters?

Sorry, pets are not allowed in the apartment.

Are you allowed vistors to stay?

Only guests registered to stay at St. Mary's Quarters are permitted to stay overnight.

is smoking allowed?

All rooms are non-smoking. Smoking is not permitted inside the premises.

Can you use candles?

For Health and Safety reasons, candles, oil lamps or any naked flames are not permitted in the premises.

furniture and fittings

Guests must not change, move, remove, dismantle or tamper with the heating, smoke-alarm, lights, shower, electric equipment, switches, cables, fitments or furniture. Kindly contact the management if there is a problem. The management reserves the right to change the furniture and fittings as and when necessary.

Breakages

Please report breakages as soon as possible.

loss/Damage

Guests are expected to take care of the property and to pay for damages incurred during their stay. Theft, deliberate damage, or misuse of property by guests will be charged.

possessions

The management is not liable for the theft or damage to any property left in the apartment. Guests must take reasonable steps to secure their belongings and to lock the apartment.

Noise

Please be considerable to the neighbours at all times including arrival and departure. Please observe the normal noise code between 11pm and 8am. The rental may be terminated without refund if a complaint is received.

can i leave my luggage at the aparthotel before check in/after check out?

We will endeavour to accommodate a drop off service, subject to availability.

what happens if there is an emergency?

The Apartment has an ‘On Call’ service operating out of office hours that is for emergencies that cannot wait until the office is open on the following day. (Emergency telephone number will be shown on your check in guide sent via email 2-3 days prior to your arrival).

St. Mary's Quarters

Frequently Asked Questions

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info@stmarysquarters.com

+44 115 6719771